Refund and Returns Policy

The eligibility for returns and refunds applies in cases where the product received is defective or does not match the specifications agreed upon during the purchasing process. Items must be returned in the same condition as they were delivered. Alterations, modifications, or tampering with the purchased product voids the return policy.

If you believe the used engine or gearbox supplied is faulty or not as described, it is essential to notify us within seven days of receipt. After this period, we may not be able to honor refund or return requests unless explicitly agreed upon under exceptional circumstances.

Conditions for Returns
In order for a return to be accepted by APX Engine and Gearbox, the following conditions must be met:

1. The product should not have been used, damaged, or tampered with in any way after receiving it.
2. Appropriate documentation such as the invoice or proof of purchase should accompany the return.
3. The reason for the return must be clearly communicated to our customer service team prior to initiating the return process.
4. In cases where the product has been installed or used, it must be proven that the defect existed at the time of purchase.

Return Process
When you wish to return any product, follow these steps for smoother handling:

1. Contact Customer Support: Notify our customer support team as soon as there is any issue with the product. Provide detailed information about the problem and include photographs if possible.
2. Approval and Instructions: Once your return request has been approved, our team will guide you through the next steps. This may involve sending the product to a designated location for inspection.
3. Inspection Process: The returned product will be inspected to determine if it qualifies for a refund or exchange based on the conditions outlined in this policy.
4. Refund Approval: Upon successful inspection, a refund or replacement will be processed depending on what is decided.

Refunds
Refunds are processed after the inspection of the returned product is complete, and it has been determined that the item qualifies for one. Refunds are issued through the original payment method used during the purchase. Depending on your bank or financial institution, the refund process may take several days to reflect in your account.

Exclusions from Refunds
There are specific situations where refunds will not be granted. These include:

• Products that have been altered, modified, or customized after purchase.
• Improper use or installation of the product resulting in damage.
• Damage caused by negligence, misuse, or failure to follow installation guidelines.
• Any discrepancies or defects not reported within the required time frame.

Warranty Considerations
All engines and gearboxes sold by APX Engine and Gearbox come with a warranty unless otherwise specified. The warranty covers specific issues that may arise, depending on the product and the terms stated at the time of purchase. Defective items covered under warranty may qualify for repair, replacement, or a partial refund, as deemed appropriate.

Claims made under the warranty need to be accompanied by full details of the problem, proof of purchase, and adherence to the warranty guidelines provided. It is critical to remember that warranty coverage does not extend to issues caused by misuse, wear and tear, or improper installation.

Shipping Costs for Returns
In cases where a return is authorized, the cost of shipping the item back to APX Engine and Gearbox is generally borne by the customer unless the return is due to an error on our part or the delivery of a defective product. It is advisable to ensure the item is securely packaged and shipped using a reliable courier service, as we cannot be held liable for items lost or damaged during transit.

Exchange Policy
If you prefer to receive a replacement instead of a refund, our exchange policy allows you to request this option. Exchanges are subject to product availability and approval, and the item being returned must meet the stipulated conditions. Any price difference between the returned product and the exchanged item will need to be settled before the new item is dispatched.

Contact Information for Queries
Our team is here to assist with any concerns regarding returns, refunds, or exchanges. For any inquiries or assistance, please reach out to our customer service team through the contact details provided on our website. Clear communication helps us better address your concerns and ensures a smoother resolution process.

APX Engine and Gearbox values its customers and strives to deliver high-quality products that perform reliably. While we ensure that all items undergo stringent checks before being shipped, unforeseen issues may occasionally arise. Our refund and returns policy is in place to address these situations fairly and hassle free for our customers.

We encourage all customers to thoroughly inspect their purchases upon delivery and promptly inform us of any issues. Following our outlined processes and guidelines ensures that we can resolve matters efficiently and professionally. Thank you for trusting APX Engine and Gearbox for your engine and transmission needs in South Africa.