Return Policy

APX Engine and Gearbox prioritizes customer satisfaction and aims to provide only high-quality used engines and transmissions. Despite our careful quality assurance measures, we understand that there may be occasions where our products may not meet your expectations. This return policy outlines the process and conditions for returns to help ensure transparency and simplify your experience when dealing with faulty or incorrect products.

Eligibility for Returns
Returns are allowed under specific conditions, and products must meet the outlined criteria to qualify for a return or replacement. Generally, return requests can be considered if:

• The product delivered does not match the specifications or item description provided at the time of purchase.
• The product is found to be defective or non-functional upon receipt.
• The return request is submitted within the stipulated time frame, which is seven days from the date of delivery.

Products that have been tampered with, altered, or mishandled during or after installation may not qualify for a return. We encourage customers to carefully inspect the items upon delivery to ensure they are in good condition and match their order before installation.

Conditions for Returning Items
To qualify for a return, the following requirements must be adhered to:

1. The product must be in its original condition and accompanied by all accessories, labels, and documentation provided at the time of delivery.
2. Proof of purchase, such as the original invoice or receipt, must be submitted with the return request.
3. Any faults or damages must have been reported to our team within seven days of receiving the item.
4. The item should not have been used or subjected to improper handling that may have contributed to the defect.

Failure to meet these conditions may result in the denial of a return request.

Return Process
When you wish to initiate a return for an eligible product, follow these steps to facilitate the process:

1. Contact Customer Service: Notify our team about the issue and provide all necessary details, including your order number, a description of the problem, and photos (if applicable).
2. Approval for Return: Upon reviewing your request, our team will confirm whether the return qualifies based on the outlined conditions. Once approved, you will receive further instructions on how to proceed.
3. Shipping the Item Back: Pack the product securely and send it to the address provided by our team. Customers are responsible for the cost of return shipping unless the product is incorrect or defective due to our error.
4. Inspection and Outcome: The returned product will be inspected to validate the issue. After the inspection, we will determine if the product qualifies for a replacement, repair, or refund.

Defective Products
Products deemed faulty will be inspected to assess whether the defect or functional issue existed at the time of purchase. In cases where the fault is confirmed, APX Engine and Gearbox will arrange for either a replacement, repair, or a full refund in line with customer preferences, where possible. The handling of defective products takes precedence to ensure a swift resolution.

Refunds
Refunds for returned products are processed only after the product has been inspected and approved for a refund based on this policy. Refunds are issued using the original payment method, and the time it takes to reflect in your account may vary depending on your bank or financial institution. Customers are notified once the refund has been initiated.

Partial refunds may apply in situations where it is determined that the product has incurred wear or damage beyond the condition reported. In such cases, deductions may be applied based on the depreciation or repair costs.

Exchanges
If you are interested in replacing a returned product with an alternative or identical item, an exchange request can be arranged. The availability of the replacement item is subject to current inventory levels, and any price difference between the returned product and the exchanged item must be settled before dispatch.

Non-Returnable Items
Certain products may not qualify for returns, such as items explicitly marked “non-returnable” at the time of purchase or items that have been installed improperly. Products exhibiting damages caused by negligence, accidents, or unauthorized repairs are also excluded from returns.

Shipping Costs for Returns
Unless a product is returned due to an error on our part, like delivering an incorrect or defective item, the cost of shipping the product back for a return is the responsibility of the customer. We recommend using a trusted courier and ensuring the package is adequately insured to safeguard against loss or damage during transit.

Contacting Support
Customers are encouraged to reach out to our dedicated support team for any questions or assistance related to returns. Our team is available to guide you through the return process and address any concerns or doubts. Relevant contact details can be found on our website for your convenience.

APX Engine and Gearbox strives to offer products and services that meet the highest standards of quality and efficiency. While we take extensive steps to minimize errors and defects, we are fully dedicated to resolving concerns swiftly and fairly by offering a robust and customer-friendly return policy.

We encourage customers to review this policy carefully before initiating a return and to get in touch with our team for any uncertainties. Your satisfaction and trust drive our mission to serve you better as South Africa’s premier provider of quality used engines and transmissions.